How long will it take to receive my order?

Typically, it takes 3-5 business days to receive your order. We’re doing our best to deliver it promptly for you.

How to track my order?

At National Supply Company, we make it easy for you to track your order. Once your item has shipped, we will send you an email with all the tracking details.This email will include:Your tracking numberThe carrier handling your shipmentThe estimated time of arrival (ETA)Simply wait for the email notification, and you’ll have everything you need to track your order. If you have any further questions, feel free to contact our customer service team!

Do you ship internationally?

Currently, we do not offer international shipping. However, if you're located outside the United States, you can still purchase from us by using a third-party courier or a US-based shipping address. Let us know if you need assistance with this process!

I never got my order, what to do?

If you haven’t received your order, here’s what to do:Track Your Order: Start by checking the status of your shipment on our Tracking Page (Check your email for more details).Call Us: If you need further assistance, feel free to call our hotline at (800) 208-0259. We’ll help you check the tracking number and carrier for the latest updates on your shipment.Here’s what to do based on the tracking details:If the tracking says "Delivered" but you haven’t received it: Contact us, and we’ll assist you with a replacement or refund.If the tracking shows "On the way": Please allow a couple of days, as shipments may occasionally be delayed.If the tracking is stuck for more than 15 days: Contact us for more information and assistance.If there’s no tracking info after more than a week: Reach out to us, and we’ll look into it.We’re here to help!

What is your return policy?

Please check our return/refund/exchange policy here.

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